Rapido Recruitment 2024

At Rapido, we're revolutionizing the way people commute by providing convenient, affordable, and efficient bike taxi services. As a rapidly growing platform, we are seeking passionate individuals to join our dynamic team and contribute to our success.

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Responsibilities:

1. Customer Engagement and Support:
   • Engage with customers in a friendly and professional manner, addressing their queries, concerns, and feedback.
   • Provide timely and accurate information about Rapido services, policies, and procedures.
   • Resolve customer issues efficiently, ensuring a positive and satisfying experience.
2. Communication and Coordination:
   • Effectively communicate with customers through various channels, including phone, email, and chat.
   • Collaborate with cross-functional teams to escalate and resolve complex customer issues.
   • Keep abreast of updates and changes in Rapido's services to provide informed assistance to customers.
3. Quality Assurance:
   • Monitor and evaluate customer interactions to ensure service quality and compliance with established standards.

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Skills:

1. • Excellent Communication Skills:
     • Ability to articulate information clearly and concisely, both in written and verbal communication.
     • Active listening skills to understand customer needs and concerns.
   • Problem-Solving Skills:
     • Strong analytical and problem-solving abilities to resolve customer issues effectively.
     • Ability to think on your feet and make informed decisions in a fast-paced environment.
   • Customer Focus:
     • Empathy and a customer-centric mindset to ensure a positive customer experience.