Tata Motors Recruitment 2023

Tata Motors is looking for a passionate and customer-oriented Help Desk Staff to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing world-class customer service to Tata Motors' customers, resolving their issues and concerns, and helping them to get the most out of our products and services.

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Responsibilities

• Provide excellent customer service to Tata Motors' customers over the phone, email, and chat
• Resolve customer issues and concerns in a timely and efficient manner
• Provide information and advice on Tata Motors' products and services
• Escalate complex issues to the appropriate personnel
• Maintain and update the help desk knowledge base

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• Skills

  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Proficiency in using computers and customer relationship management (CRM) software

  Qualifications

  • High school diploma or equivalent
  • Fresher