Tata Motors Recruitment 2024

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Support Representative at Tata Motors. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction by addressing inquiries, resolving issues, and providing exceptional service. This position offers an exciting opportunity for those who are passionate about customer engagement and ready to contribute to the success of one of India's leading automotive companies.

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Responsibilities:

• 1. Customer Interaction and Issue Resolution:
     • Engage with customers through various communication channels, including phone, email, and chat, to understand their inquiries and concerns.
     • Provide accurate and timely information regarding Tata Motors' products, services, and policies.
     • Resolve customer issues efficiently, demonstrating empathy and professionalism to ensure a positive customer experience.
  2. Product Knowledge and Education:
     • Develop and maintain a comprehensive understanding of Tata Motors' diverse range of vehicles, parts, and services.
     • Educate customers on product features, functionalities, and maintenance to enhance their ownership experience.
     • Proactively share information on new releases, upgrades, and promotions to drive customer engagement and satisfaction.

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Skills:

1. Excellent Communication Skills:
   • Proficient verbal and written communication skills in English and any additional regional language.
   • Ability to articulate information clearly, concisely, and professionally.
2. Customer-Centric Approach:
   • Strong customer service orientation with the ability to empathize and prioritize customer needs.
   • Problem-solving skills to address customer inquiries and resolve issues effectively.
3. Team Collaboration:
   • Ability to collaborate with cross-functional teams to ensure prompt and accurate resolution of customer concerns.
   • Adaptability to a dynamic work environment and openness to learning and implementing new processes.