Infosys Recruitment 2024

Infosys Jobs near me

Responsibilities:

1. End-User Support:
   • Provide exceptional desktop support to end-users, resolving hardware and software issues promptly and efficiently.
   • Respond to user inquiries and troubleshoot problems related to desktop computing devices, ensuring minimal downtime and maximum productivity.
   • Collaborate with cross-functional teams to diagnose and resolve complex technical issues, escalating problems when necessary.
2. System Maintenance and Upgrades:
   • Perform regular system updates, patches, and upgrades to ensure a secure and efficient desktop computing environment.
   • Conduct proactive maintenance on hardware and software to prevent potential issues and optimize system performance.
   • Collaborate with IT teams to implement and enforce security protocols, ensuring the integrity of desktop systems.
3. Training and Documentation:
   • Develop and deliver training sessions to end-users on desktop-related tools and best practices.

Infosys Jobs Near Me

Skills:

1. 1. Technical Proficiency:
      • Strong knowledge of desktop operating systems, including Windows and MacOS.
      • Familiarity with hardware components, troubleshooting techniques, and peripheral devices.
      • Proficient in diagnosing and resolving issues related to networking, software, and hardware.
   2. Communication Skills:
      • Excellent verbal and written communication skills with the ability to convey technical information to non-technical users.
      • Adept at actively listening to user concerns and providing clear, concise instructions and solutions.
      • Strong interpersonal skills for collaborating with team members and other departments.
   3. Customer Focus:
      • Demonstrated commitment to delivering exceptional customer service and support.