Position title
Flipkart Recruitment 2024 - New Jobs - Customer Care Executive Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD19,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

At Flipkart, we believe in making online shopping a delightful experience for our customers. As a Customer Care Executive, you will play a pivotal role in ensuring customer satisfaction and building lasting relationships. Join our dynamic team and be a part of the e-commerce revolution!

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Responsibilities:

  1. Customer Interaction and Issue Resolution:
    • Engage with customers via phone, email, and chat to address their queries, concerns, and feedback.
    • Proactively identify and resolve customer issues, ensuring a positive and seamless shopping experience.
    • Demonstrate empathy and patience while actively listening to customers, providing accurate information, and offering effective solutions.
  2. Product Knowledge and Assistance:
    • Stay updated on product features, specifications, and promotions to assist customers in making informed purchasing decisions.
    • Guide customers through the online shopping process, including order placement, tracking, and returns, fostering a user-friendly experience.
    • Collaborate with cross-functional teams to communicate customer insights and contribute to the continuous improvement of our products and services.



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Skills:

    • Effective Communication:
      • Excellent verbal and written communication skills with a customer-centric approach.
      • Ability to convey information clearly, concisely, and professionally.
    • Problem-Solving:
      • Strong analytical and problem-solving skills, with the ability to think on your feet.
      • Capability to identify root causes and implement effective solutions promptly.
    • Empathy and Patience:
      • Empathetic understanding of customer needs and concerns.
      • Patient and composed demeanor, especially when dealing with challenging customer situations.
Important Links

Find the Link in Apply Now Button



Date posted
January 5, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - New Jobs - Customer Care Executive Post

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