Rapido Recruitment 2024

At Rapido, we're revolutionizing the way people commute. As India's leading bike taxi platform, we're dedicated to providing fast, convenient, and reliable transportation solutions. Our team is passionate about creating a seamless experience for our users, and we're looking for a dynamic Customer Support Analyst to join us on this exciting journey.

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Responsibilities:

1. Customer Assistance:
   • Respond promptly and effectively to customer queries and concerns via various channels, including email, chat, and phone.
   • Provide accurate information about our services, policies, and procedures, ensuring a positive customer experience.
   • Collaborate with other teams to resolve escalated issues, maintaining a customer-centric approach at all times.
2. Problem Resolution:
   • Identify and analyze customer issues, troubleshooting problems to determine root causes.
   • Work closely with technical teams to address software-related concerns and ensure timely bug resolution.
   • Proactively identify patterns and trends in customer inquiries to implement preventive measures and improve overall service quality.

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Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills with a keen ability to convey complex information in a clear and concise manner.
   • Empathetic and patient communication style, ensuring customers feel heard and valued.
2. Problem-Solving:
   • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
   • Capacity to troubleshoot technical issues and collaborate with cross-functional teams to find effective solutions.
3. Customer Focus:
   • Customer-centric mindset with a commitment to delivering exceptional service.
   • Ability to adapt to evolving customer needs and contribute to the continuous improvement of our support processes.