Infosys Recruitment 2024

Infosys Jobs near me

Responsibilities:

1. First-line Support:
   • Act as the initial point of contact for clients seeking technical assistance over the phone, email, or in person.
   • Provide prompt and courteous responses to resolve issues, escalating more complex problems to the appropriate technical teams when necessary.
   • Maintain detailed records of each interaction, including the nature of the problem, steps taken for resolution, and follow-up actions.
2. Problem Resolution:
   • Diagnose and troubleshoot hardware, software, and network-related issues, aiming for a swift and effective resolution.
   • Assist clients in navigating and utilizing various applications, systems, and tools, offering clear and concise guidance.
   • Collaborate with internal teams to ensure timely problem resolution and escalate issues to higher levels of support as needed.
3. Customer Service Excellence:
   • Cultivate a positive and customer-centric approach in all interactions, ensuring a high level of satisfaction among end-users.

Infosys Jobs Near Me

Skills:

1. 1. Technical Proficiency:
      • Demonstrated experience in troubleshooting hardware, software, and network issues.
      • Familiarity with common operating systems, productivity tools, and business applications.
      • Ability to adapt to new technologies and stay informed about industry trends.
   2. Communication Skills:
      • Exceptional verbal and written communication skills, with the ability to convey technical information in an easily understandable manner.
      • Active listening skills to comprehend and address client concerns effectively.
      • Strong interpersonal skills to collaborate with team members and clients.
   3. Problem-Solving:
      • Analytical mindset with a systematic approach to problem-solving.
      • Capacity to prioritize and manage multiple tasks simultaneously.