Domino's Recruitment 2024

Domino's, a global leader in pizza delivery and digital ordering platforms, is seeking a dynamic and customer-focused Help Desk Specialist to join our passionate team. At Domino's, we believe in creating exceptional experiences for both our customers and team members. If you are tech-savvy, customer-centric, and thrive in a fast-paced environment, we invite you to be a part of our innovative and collaborative workplace.

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• Responsibilities:
  1. First Point of Contact:
     • Serve as the initial point of contact for all technology-related inquiries and issues from both internal team members and external customers.
     • Provide timely and effective resolution to technical problems, offering clear and concise instructions to assist users in navigating various systems and applications.
  2. Technical Troubleshooting:
     • Diagnose and troubleshoot hardware, software, and network-related problems with precision and efficiency.
     • Escalate complex issues to the appropriate support teams while ensuring a seamless handover and maintaining constant communication with the end-users.
  3. Documentation and Training:
     • Create and maintain comprehensive documentation for common technical issues and resolutions.

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• Skills:
  1. Technical Proficiency:
     • Solid understanding of IT systems, hardware, and software applications.
     • Ability to troubleshoot technical issues systematically and efficiently.
     • Familiarity with remote desktop support tools and ticketing systems.
  2. Customer Focus:
     • Exceptional customer service skills with a keen ability to empathize and understand end-users' concerns.
     • Strong communication skills, both written and verbal, to convey technical information in a clear and understandable manner.
     • Patience and a positive attitude to handle challenging situations.
  3. Problem-Solving:
     • Analytical mindset with the ability to analyze information and evaluate options for effective problem resolution.
     • Proactive approach to anticipate potential issues and implement preventive measures.