Position title
Flipkart Recruitment 2024 - Jobs Near Me - Customer Service Executive Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

Flipkart, a leading e-commerce platform, is on a mission to transform the way people shop online. Our commitment to delivering exceptional customer experiences has made us a household name in the world of e-commerce. Join us as a Customer Service Executive and be part of a dynamic team dedicated to providing outstanding service to our customers.

Flipkart Jobs Near Me

Responsibilities:

  1. Customer Assistance:
    • Respond promptly to customer inquiries, concerns, and complaints via multiple communication channels, including phone, email, and chat.
    • Provide accurate and efficient resolution to customer issues, ensuring a positive and satisfying experience.
    • Collaborate with internal teams to address customer needs and contribute to the continuous improvement of our service offerings.
  2. Order Management:
    • Process customer orders, cancellations, and returns with a high level of attention to detail.
    • Monitor and track orders to ensure timely delivery and keep customers informed about the status of their purchases.
    • Work closely with logistics and warehouse teams to address any order-related issues and streamline the fulfillment process.
  3. Product Knowledge and Education:
    • Stay informed about Flipkart's product offerings, policies, and promotions to provide accurate information to customers.



Flipkart Jobs Near Me

Skills:

    • Communication Skills:
      • Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
      • Active listening skills to understand customer needs and concerns effectively.
      • Proficiency in multiple languages is a plus.
    • Problem Solving:
      • Strong analytical and problem-solving skills to address customer issues and find efficient solutions.
      • Ability to think on your feet and make informed decisions in a fast-paced environment.
      • Demonstrated resilience in handling challenging customer situations.
    • Customer Focus:
      • Passion for delivering exceptional customer service and ensuring customer satisfaction.
      • Empathy and patience when dealing with customers, understanding their perspectives and building rapport.
Important Links

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Date posted
January 3, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - Jobs Near Me - Customer Service Executive Post

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