Position title
Flipkart Recruitment 2024 - Jobs Near Me - Customer Service Representative Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD19,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2024

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Flipkart is seeking a dedicated Customer Service Representative to join our team. As the first point of contact for our valued customers, you will play a pivotal role in ensuring their satisfaction and loyalty. If you possess excellent communication skills, problem-solving abilities, and a customer-centric mindset, we invite you to be part of our customer service team.

Flipkart Jobs Near Me

Responsibilities:

  1. Customer Interaction:
    • Engage with customers through various channels, including phone, email, and chat, to address inquiries, resolve issues, and provide product information.
    • Demonstrate empathy and understanding while actively listening to customer concerns, ensuring a positive and personalized interaction.
  2. Issue Resolution:
    • Investigate and troubleshoot customer problems, finding effective solutions in a timely manner.
    • Collaborate with internal teams to escalate and resolve complex issues, ensuring a seamless resolution process for the customer.
  3. Product Knowledge:
    • Stay informed about Flipkart's product offerings, promotions, and policies to provide accurate and up-to-date information to customers.
    • Proactively share insights and feedback from customers with relevant teams to contribute to continuous improvement in product and service quality.



Flipkart Jobs Near Me

Skills:

    • Communication Skills:
      • Exceptional verbal and written communication skills to convey information clearly and professionally.
      • Ability to adapt communication style to engage effectively with a diverse customer base.
    • Problem-Solving:
      • Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
      • Demonstrated ability to think on your feet and make sound decisions in a fast-paced environment.
    • Customer Focus:
      • Genuine passion for delivering outstanding customer service and creating positive customer experiences.
      • Ability to remain calm and composed under pressure, ensuring a high level of customer satisfaction.
Important Links

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Date posted
January 2, 2024
Valid through
April 30, 2024
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Position: Flipkart Recruitment 2024 - Jobs Near Me - Customer Service Representative Post

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