Rapido Recruitment 2023

Are you passionate about providing exceptional customer service? Are you a quick learner with excellent communication skills? If so, Rapido is looking for dynamic individuals to join our team as Customer Service Trainees. As a rapidly growing company in the ride-sharing industry, Rapido values customer satisfaction and seeks individuals who are dedicated to ensuring a positive experience for our users. If you're ready to embark on a rewarding career in customer service with ample opportunities for growth, we invite you to apply for this exciting position.

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Responsibilities:

1. Customer Assistance and Issue Resolution:
   • Act as the first point of contact for Rapido users, responding to inquiries and providing assistance in a timely and professional manner.
   • Effectively troubleshoot and resolve customer issues, escalating to senior team members when necessary, to ensure a seamless and positive experience for users.
2. Communication and Interpersonal Skills:
   • Communicate with clarity and empathy, both written and verbally, ensuring customers feel heard and valued.
   • Collaborate with cross-functional teams to relay customer feedback and contribute to ongoing improvements in service quality.
3. Process Adherence and Quality Assurance:
   • Adhere to established processes and guidelines to consistently deliver high-quality customer service.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills.
   • Ability to convey information clearly and concisely, adapting communication style to diverse customer needs.
2. Problem-Solving:
   • Strong analytical and problem-solving skills.
   • Proactive approach to identifying and addressing customer concerns.
3. Team Collaboration:
   • Ability to work collaboratively in a team environment.
   • Willingness to share insights and ideas for continuous improvement.