VI Recruitment 2023

VI is looking for an Email Help Desk Analyst to join our growing team and help us provide excellent customer service to our customers. The ideal candidate will be a highly motivated and results-oriented individual with a strong customer focus. You will be responsible for handling customer inquiries and requests via email, resolving customer issues, and providing information about VI's products and services.

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Responsibilities

• Respond to customer emails in a timely and professional manner
• Resolve customer issues quickly and efficiently
• Provide information about VI's products and services
• Troubleshoot technical problems
• Assist with returns and exchanges
• Collect and analyze customer feedback
• Escalate complex issues to the appropriate team members

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Skills and Experience

• • High school diploma or equivalent
  • 1+ years of experience in a customer service role
  • Strong customer focus and interpersonal skills
  • Excellent communication and writing skills
  • Ability to work independently and as part of a team