VI Recruitment 2023

Vodafone Idea (VI) is looking for Customer Care Representatives to join our growing team and help us provide exceptional customer service to our customers. The ideal candidate will be a highly motivated and results-oriented individual with a strong customer focus. You will be responsible for answering customer calls, resolving customer issues, and providing support to our customers.

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Responsibilities

• Answer and handle customer calls promptly and courteously
• Resolve customer issues quickly and efficiently
• Provide information and support to customers on VI's products and services
• Upsell and cross-sell VI's products and services
• Maintain accurate customer records
• Escalate complex issues to the appropriate team

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Skills and Experience

• • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong customer focus and problem-solving skills
  • Ability to work independently and as part of a team
  • Experience with customer relationship management (CRM) software is preferred