Rapido Recruitment 2023

At Rapido, we are revolutionizing the way people commute by providing a quick, convenient, and reliable bike taxi service. Our commitment to customer satisfaction is at the core of everything we do. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent.

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Responsibilities:

1. Customer Support Excellence:
   • Respond to customer inquiries and issues promptly and professionally through various channels, including phone, email, and chat.
   • Ensure a positive customer experience by resolving problems, providing accurate information, and addressing concerns with empathy and efficiency.
   • Proactively follow up with customers to ensure their issues are fully resolved and gather feedback to improve our services.
2. Communication and Collaboration:
   • Collaborate with cross-functional teams to escalate and resolve complex customer issues.
   • Maintain clear and concise communication with customers, keeping them informed about the status of their inquiries and providing updates as needed.
   • Work closely with other departments to share customer insights and contribute to continuous improvement efforts.

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Skills:

1. Exceptional Communication Skills:
   • Ability to communicate effectively and professionally, both verbally and in writing.
   • Active listening skills to understand customer needs and concerns accurately.
2. Problem-Solving Aptitude:
   • Strong analytical and problem-solving skills to address customer issues efficiently.
   • Ability to think on your feet and make decisions to resolve customer problems.
3. Empathy and Patience:
   • Empathetic approach to understand and relate to customers' experiences and challenges.
   • Patience and composure to handle challenging customer interactions with professionalism.