Position title
Flipkart Recruitment 2023 - Jobs Near Me - Customer Service Executive Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD20,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Flipkart Recruitment 2023

At Flipkart, we believe in empowering every customer's journey by providing exceptional service and building lasting relationships. As a Customer Service Executive, you will play a pivotal role in ensuring our customers have a seamless and delightful experience with our products and services.

Flipkart Jobs Near Me

Responsibilities:

  1. Customer Interaction and Issue Resolution:
    • Engage with customers via various communication channels, including phone, email, and chat, to understand and address their inquiries, concerns, and feedback.
    • Provide timely and accurate information regarding product details, order status, and delivery updates, ensuring a positive customer experience.
    • Proactively identify and resolve issues to exceed customer expectations, demonstrating empathy and professionalism in every interaction.
  2. Product Knowledge and Support:
    • Stay informed about the latest products, promotions, and company policies to effectively assist customers in making informed purchase decisions.
    • Collaborate with internal teams to escalate and resolve complex issues, ensuring a swift resolution and customer satisfaction.
    • Provide technical support for product-related queries, guiding customers through troubleshooting steps and coordinating with relevant teams for advanced assistance when needed.



Flipkart Jobs Near Me

Skills:

    • Excellent Communication Skills:
      • Proficient in verbal and written communication with the ability to convey complex information in a clear and concise manner.
      • Active listening skills to understand customer needs and provide effective solutions.
    • Problem-Solving Aptitude:
      • Strong analytical and problem-solving skills to address customer issues promptly and efficiently.
      • Ability to think on your feet and make informed decisions to enhance the customer experience.
    • Customer-Centric Approach:
      • Genuine passion for customer service with a focus on building positive relationships and exceeding customer expectations.
      • Empathy and patience in dealing with diverse customer situations, ensuring a positive and empathetic customer interaction.
Important Links

Find the Link in Apply Now Button



Date posted
December 19, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Jobs Near Me - Customer Service Executive Post

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