Meesho Recruitment 2023

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Meesho. As a Customer Service Representative, you will be the frontline ambassador for our brand, ensuring exceptional customer experiences and resolving queries with empathy and efficiency.

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Responsibilities:

1. Customer Engagement:
   • Respond promptly and professionally to customer inquiries through various communication channels, including email, chat, and phone.
   • Build and maintain positive relationships with customers, understanding their needs and providing suitable solutions.
   • Proactively engage with customers to gather feedback and identify opportunities for improvement in our products and services.
2. Issue Resolution:
   • Investigate and resolve customer complaints or issues in a timely and effective manner, ensuring a high level of customer satisfaction.
   • Collaborate with cross-functional teams to address complex customer concerns and escalate issues when necessary.
   • Keep accurate records of customer interactions, transactions, comments, and complaints to inform product and service enhancements.

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Skills:

1. Excellent Communication Skills:
   • Ability to communicate clearly and professionally, both written and verbally.
   • Active listening skills to understand customer needs and concerns.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to address customer issues effectively.
   • Ability to think on your feet and make decisions that prioritize customer satisfaction.
3. Empathy and Patience:
   • Empathetic approach towards customer concerns, with the patience to handle challenging situations gracefully.
   • Maintain a positive and customer-centric attitude, even in high-pressure situations.