Rapido Recruitment 2023

Are you passionate about providing exceptional customer service and being the friendly voice that represents Rapido? Join our dynamic team as a Customer Service Representative, where you'll play a crucial role in ensuring our customers have a seamless experience with our services.

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Responsibilities:

1. Customer Engagement:
   • Engage with customers via multiple channels, including phone, email, and chat, to address inquiries, resolve issues, and provide information about Rapido's services.
   • Build and maintain positive relationships with customers, ensuring their concerns are addressed promptly and professionally.
   • Proactively identify opportunities to enhance the customer experience and contribute to the continuous improvement of our services.
2. Problem Resolution:
   • Investigate and resolve customer complaints and issues with efficiency and empathy, aiming for first-contact resolution whenever possible.
   • Collaborate with cross-functional teams to escalate and resolve complex customer problems, ensuring a high level of customer satisfaction.
   • Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.

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Skills:

1. • Communication Skills:
     • Exceptional verbal and written communication skills to effectively interact with customers and internal teams.
     • Ability to convey complex information in a clear and concise manner.
   • Problem-Solving:
     • Strong analytical and problem-solving skills to address customer issues and find efficient solutions.
     • Ability to think on your feet and adapt to changing situations.
   • Customer-Centric Approach:
     • Empathy and a customer-first mindset to ensure a positive customer experience.
     • Patience and composure to handle challenging customer interactions with professionalism.