Mother Dairy Recruitment 2023

Join Mother Dairy, a leading name in the dairy industry, as a Customer Care Executive and play a pivotal role in ensuring customer satisfaction and loyalty. As a key member of our customer service team, you will be responsible for addressing customer inquiries, resolving issues, and fostering positive relationships. If you are a customer-centric professional with excellent communication skills and a passion for delivering exceptional service, we invite you to be a part of our dynamic team.

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Responsibilities:

1. Client Relationship Management:
   • Cultivate and maintain strong relationships with clients by understanding their unique needs and proactively addressing concerns.
   • Act as the primary point of contact for clients, providing timely and accurate information about products, services, and order status.
   • Collaborate cross-functionally to ensure seamless communication between clients and internal teams, fostering a positive client experience.
2. Issue Resolution and Problem Solving:
   • Identify and resolve client issues promptly, demonstrating a solutions-oriented approach.
   • Investigate and analyze client complaints or discrepancies, working collaboratively with relevant departments to implement corrective measures.
   • Provide guidance to clients on product usage, troubleshooting, and effective problem resolution, ensuring a smooth client
   • Customer Engagement and Issue Resolution:
     • Interact with customers via phone, email, and live chat to address inquiries, provide product information, and resolve concerns promptly.
     • Utilize active listening and problem-solving skills to understand customer needs and concerns, ensuring a timely and effective resolution.
   • Order Processing and Tracking:
     • Efficiently process customer orders, ensuring accuracy in product selection, pricing, and delivery details.
     • Collaborate with internal teams to track order status, proactively address delays, and provide customers with real-time updates on their orders.
   • Feedback Analysis and Improvement:
     • Collect customer feedback and insights to identify trends, recurring issues, and areas for improvement in products or services.
     • Collaborate with cross-functional teams to implement improvements based on customer feedback, contributing to an enhanced overall customer experience.

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Skills:

1. Excellent Communication Skills:
   • Strong verbal and written communication skills to interact professionally and effectively with customers.
   • Ability to convey complex information in a clear and concise manner.
2. Customer-Centric Approach:
   • A genuine passion for customer service, with a focus on exceeding customer expectations.
   • Empathy and the ability to understand and address customer needs with a positive attitude.
3. Problem-Solving Abilities:
   • Proven ability to analyze problems, think critically, and develop effective solutions.
   • Adaptability to handle a variety of customer issues and provide resolutions in a fast-paced environment.