Tata Motors Recruitment 2023

Join our dynamic team at Tata Motors as a Customer Support Representative, where you will play a crucial role in ensuring exceptional customer satisfaction. As a key point of contact between our customers and the company, you will be responsible for addressing inquiries, resolving issues, and providing unparalleled support. If you are a passionate individual with excellent communication skills and a commitment to delivering top-notch service, we invite you to be a part of our growing family at Tata Motors.

Tata Motors Career

Responsibilities:

• 1. Customer Assistance and Issue Resolution:
     • Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating a deep understanding of Tata Motors' products and services.
     • Investigate and resolve customer issues, ensuring a satisfactory resolution and maintaining a positive customer experience.
     • Collaborate with cross-functional teams to address complex problems, escalating issues when necessary and following up to ensure timely resolution.
  2. Product Knowledge and Training:
     • Stay informed about Tata Motors' latest products, features, and updates to provide accurate information to customers.
     • Conduct training sessions for customers on using Tata Motors' products, emphasizing key features and troubleshooting techniques.
     • Continuously update and share knowledge with the team to enhance overall customer support capabilities.
  3. Documentation and Feedback:
     • Maintain accurate and detailed records of customer interactions, feedback, and issue resolutions in the CRM system.

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Skills:

1. Exceptional Communication Skills:
   • Ability to articulate information clearly and concisely, adapting communication style to meet the diverse needs of customers.
   • Active listening skills to understand customer concerns and questions accurately.
2. Problem-Solving Aptitude:
   • Strong analytical and problem-solving skills to address customer issues effectively and find innovative solutions.
   • Ability to think on your feet and make decisions in a fast-paced environment.
3. Customer-Centric Attitude:
   • Genuine passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
   • Empathy and patience in handling customer inquiries and concerns.