Zomato Recruitment 2023

At Zomato, we're passionate about connecting people with great food. As a global platform, we bring together millions of users and restaurants to create memorable dining experiences. Our Customer Service Representatives play a crucial role in ensuring seamless communication between Zomato and our valued customers.

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Responsibilities:

1. Customer Support Excellence:
   • Engage with customers via multiple channels, including phone, email, and chat, to address inquiries, resolve issues, and provide assistance.
   • Demonstrate a deep understanding of Zomato's products and services to effectively guide customers through various processes.
   • Strive for first-contact resolution, ensuring customer satisfaction and loyalty.
2. Issue Resolution and Escalation:
   • Investigate and troubleshoot customer concerns, working collaboratively with cross-functional teams to resolve complex issues promptly.
   • Escalate unresolved matters to higher tiers of support while maintaining ownership of the case and ensuring timely follow-up with the customer.
   • Provide constructive feedback to internal teams based on customer interactions, contributing to continuous improvement of our products and services.
3. Knowledge Sharing and Training:
   • Stay updated on Zomato's evolving product features, policies, and procedures to deliver accurate and up-to-date information to customers.

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Skills:

1. 1. Excellent Communication:
      • Strong verbal and written communication skills to convey information clearly and concisely.
      • Ability to empathize with customers, showing patience and professionalism in every interaction.
   2. Problem-Solving:
      • Analytical mindset with the ability to assess situations, identify root causes, and implement effective solutions.
      • Quick decision-making skills to address customer issues promptly and efficiently.
   3. Team Collaboration:
      • Work collaboratively with cross-functional teams to resolve complex customer queries.
      • Contribute positively to a team-oriented work environment, fostering a culture of continuous improvement.