Zomato Recruitment 2023

At Zomato, we are on a mission to ensure that no one has a bad meal. We are a global food-tech company that connects millions of users with local restaurants. Our vibrant and diverse team is dedicated to creating delightful dining experiences. Join us if you are passionate about food, innovation, and building meaningful connections.

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Responsibilities:

1. Customer Engagement Strategy:
   • Develop and execute comprehensive customer engagement strategies to enhance brand loyalty and customer satisfaction.
   • Collaborate with cross-functional teams to understand customer behaviors, gather insights, and leverage data-driven approaches to create targeted marketing campaigns.
   • Utilize multi-channel marketing tactics, including email, social media, and in-app communication, to drive customer engagement and retention.
2. Customer Advocacy Programs:
   • Establish and manage customer advocacy programs to amplify positive customer experiences and foster brand advocacy.
   • Identify and nurture relationships with key customers, turning them into brand ambassadors.
   • Create and implement referral programs, customer testimonials, and case studies to showcase success stories and build trust with potential customers.

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Skills:

1. 1. Strategic Thinking:
      • Proven ability to think strategically and translate insights into actionable marketing plans.
      • Strong analytical skills to interpret data and trends, using them to inform decision-making.
      • Adept at aligning marketing strategies with overall business goals and objectives.
   2. Customer-Centric Approach:
      • Deep understanding of customer behavior and the ability to empathize with customer needs and preferences.
      • Experience in designing and implementing customer-centric programs that drive engagement and satisfaction.
      • Excellent communication skills to convey the brand's value proposition effectively.
   3. Collaboration and Leadership:
      • Demonstrated ability to collaborate effectively with cross-functional teams, including product, sales, and customer support.
      • Leadership skills to drive customer-centric initiatives and influence positive change.