Zomato Recruitment 2023

At Zomato, we believe in the power of good food to bring people together. Our platform connects millions of food lovers with their favorite restaurants, creating memorable dining experiences. As a Help Desk Associate, you'll play a crucial role in ensuring our customers have a seamless and delightful experience with our services.

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Responsibilities:

1. • Customer Support Excellence:
     • Respond promptly and professionally to customer inquiries through various channels, including email, chat, and phone.
     • Provide accurate information regarding Zomato's products, services, and policies to assist customers effectively.
     • Troubleshoot and resolve customer issues, ensuring a positive resolution and customer satisfaction.
   • Technical Assistance:
     • Assist customers in navigating and troubleshooting technical aspects of the Zomato platform, including app functionality and website features.
     • Collaborate with the technical support team to escalate and resolve complex technical issues promptly.
     • Proactively identify and communicate recurring technical issues to contribute to continuous improvement.

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Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills with the ability to convey technical information in an understandable manner.
   • Empathetic and patient communication style to provide a positive customer experience.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to troubleshoot customer issues effectively.
   • Ability to think critically and creatively to find innovative solutions to customer challenges.
3. Team Collaboration:
   • Collaborative mindset with the ability to work seamlessly with cross-functional teams, including technical support and product development.
   • Willingness to share insights and contribute to the continuous improvement of customer support processes.