Rapido Recruitment 2023

At Rapido, we're redefining the way people commute, making it quicker, safer, and more efficient. As a Customer Relationship Executive, you'll play a pivotal role in ensuring our users have a seamless and enjoyable experience with our services.

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Responsibilities:

1. Customer Engagement and Support:
   • Engage with customers through various channels, including phone, email, and chat, to address their queries, concerns, and feedback.
   • Provide timely and accurate information about Rapido services, promotions, and policies.
   • Resolve customer issues efficiently, ensuring a positive experience and maintaining high customer satisfaction levels.
2. Relationship Building:
   • Build and nurture strong relationships with customers to enhance their loyalty and trust in the Rapido brand.
   • Proactively reach out to customers to gather feedback, understand their needs, and identify opportunities for service improvement.
   • Collaborate with other teams, such as operations and marketing, to ensure a cohesive approach to customer satisfaction.

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Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills.
   • Ability to convey complex information in a clear and concise manner.
   • Active listening skills to understand customer needs effectively.
2. Problem-Solving:
   • Strong problem-solving skills with the ability to think on your feet.
   • Capacity to handle challenging situations with a calm and composed demeanor.
   • Proactive approach to finding solutions and addressing customer concerns.
3. Customer Focus:
   • Genuine interest in understanding and meeting customer needs.
   • Empathy and patience in dealing with customer queries and complaints.