Axis Bank Recruitment 2023

Are you an individual with excellent communication skills and a knack for problem-solving? Join our dynamic team at Axis Bank as a Collection Agent, where you will play a pivotal role in assisting customers with their financial obligations while maintaining a customer-centric approach.

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Responsibilities:

1. Responsibilities:
   1. Proactive Customer Engagement: Initiate courteous and empathetic conversations with customers to understand their financial situations, providing guidance and options for resolution.
   2. Negotiation and Settlement: Utilize effective negotiation techniques to reach mutually beneficial agreements with customers, aiming to recover outstanding payments while maintaining positive customer relationships.
   3. Documentation and Reporting: Maintain accurate records of customer interactions, payment arrangements, and agreements. Generate regular reports to track collection progress and share insights with the team for continuous improvement.

    

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Skills:

1. Communication Skills: Exceptional verbal and written communication skills to engage with customers professionally and convey information clearly and persuasively.
2. Negotiation Abilities: Strong negotiation skills to navigate through challenging conversations, finding win-win solutions for both the customer and the bank.
3. Problem-Solving: Ability to analyze financial situations, identify root causes of non-payment, and devise effective strategies to resolve outstanding issues.