Domino's Recruitment 2023

Are you passionate about delivering exceptional customer service? Domino's Pizza is seeking a Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will play a crucial role in ensuring our customers have a delightful experience with our brand. We are looking for individuals who are not just good at their jobs but also embody a customer-centric approach that goes beyond expectations.

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• Responsibilities:
  1. Customer Interaction and Issue Resolution:
     • Engage with customers through various channels, including phone calls, emails, and live chat, to address inquiries, orders, and concerns.
     • Efficiently resolve customer issues and complaints with a positive and empathetic attitude, ensuring customer satisfaction and loyalty.
  2. Order Management and Coordination:
     • Oversee the order process, from placement to delivery, ensuring accuracy and timeliness.
     • Collaborate with other departments such as kitchen and delivery teams to coordinate and streamline order fulfillment.
  3. Product Knowledge and Up-selling:
     • Possess in-depth knowledge of Domino's menu items, promotions, and policies to provide accurate information to customers.
     • Identify opportunities to up-sell and cross-sell additional products, enhancing the overall customer experience and contributing to sales growth.

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• Skills:
  1. Excellent Communication Skills:
     • Strong verbal and written communication skills to interact effectively with customers and team members.
     • Ability to convey information clearly, professionally, and with a customer-friendly tone.
  2. Problem-Solving Abilities:
     • Proven problem-solving skills to address customer issues promptly and effectively.
     • Capacity to think on your feet and make decisions that prioritize customer satisfaction.
  3. Team Player and Adaptability:
     • Collaborative mindset to work seamlessly with cross-functional teams.
     • Ability to adapt to a fast-paced and dynamic work environment, ensuring smooth operations during peak hours.