Rapido Recruitment 2023

Are you a people person with excellent communication skills and a passion for resolving customer queries? Look no further! Rapido is seeking a dedicated Customer Support Specialist to join our dynamic Help Desk team. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you.

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Responsibilities:

1. Customer Query Resolution:
   • Respond to customer inquiries promptly and effectively, ensuring a positive customer experience.
   • Troubleshoot and resolve issues related to Rapido services, using a solution-oriented approach.
   • Collaborate with cross-functional teams to address complex customer concerns and escalate when necessary.
2. Communication Excellence:
   • Communicate with customers through various channels, including email, chat, and phone, maintaining a professional and empathetic tone.
   • Provide clear and concise information regarding Rapido services, policies, and procedures.

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Skills:

1. Communication Skills:
   • Exceptional written and verbal communication skills to interact effectively with customers and internal teams.
   • Ability to convey complex information in a clear and understandable manner.
2. Problem-Solving:
   • Strong analytical and problem-solving skills to address customer issues efficiently.
   • Capacity to think critically and provide innovative solutions to enhance the customer experience.
3. Adaptability:
   • Ability to thrive in a dynamic, fast-paced environment and adapt to changes quickly.