Snapdeal Recruitment 2022

The Concierge (Fresher) is responsible for providing excellent customer service to Snapdeal's premium customers. This includes tasks such as answering customer inquiries, resolving customer issues, and providing personalized assistance. This is an entry-level position that offers the opportunity to learn about customer service and gain experience in a leading e-commerce company.

Snapdeal

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• Answer customer inquiries via phone, email, and chat
• Resolve customer issues
• Provide personalized assistance to premium customers
• Escalate customer issues as needed
• Maintain customer satisfaction
• Identify and recommend opportunities to improve customer experience
• Stay up-to-date on the latest customer service trends and best practices

Snapdeal

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Skill

• Strong communication skills
• Excellent listening skills
• Ability to remain calm under pressure
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of customer service best practices
• Customer-oriented mindset
• Problem-solving skills
• Empathy