Rapido Recruitment 2023

As a Customer Service Executive at Rapido, you play a pivotal role in ensuring our riders and partners receive exceptional service. You will be the face of Rapido, interacting with customers and addressing their inquiries with empathy and efficiency. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch customer experiences, we invite you to join our dynamic team.

Rapido Jobs near me

Responsibilities:

1. Customer Support Excellence:
   • Respond promptly to customer inquiries through various channels, including phone, email, and chat, providing accurate and comprehensive information.
   • Demonstrate empathy and patience while resolving customer concerns, striving to exceed their expectations in every interaction.
   • Collaborate with cross-functional teams to ensure swift resolution of customer issues and contribute to the continuous improvement of our support processes.
2. Quality Assurance:
   • Monitor and evaluate customer service interactions to ensure compliance with established policies and procedures.
   • Identify trends and patterns in customer inquiries to proactively address common concerns and improve overall service quality.
   • Provide constructive feedback to the team and contribute to ongoing training programs to enhance the skills of the customer service team.

Rapido Jobs Near Me

Skills:

1. Excellent Communication Skills:
   • Proficient in written and verbal communication with the ability to articulate complex information in a clear and concise manner.
   • Active listening skills and the ability to empathize with customers while maintaining a professional demeanor.
2. Problem-Solving Aptitude:
   • Strong analytical and problem-solving skills to assess customer issues and provide effective solutions.
   • Ability to think on your feet and make informed decisions in a fast-paced environment.