Mother Dairy Recruitment 2023

At Mother Dairy, we are committed to delivering quality dairy products to our customers. Our mission is to provide nutritious and delicious products while maintaining the highest standards of quality and customer satisfaction. As we continue to grow, we are seeking a dedicated and detail-oriented Customer Support Analyst to join our dynamic team.

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Responsibilities:

1. Customer Assistance:
   • Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
   • Provide accurate information regarding our products, services, and policies to address customer queries and concerns.
   • Collaborate with cross-functional teams to resolve customer issues and escalate complex cases to the appropriate department.
2. Data Analysis and Reporting:
   • Analyze customer feedback and support data to identify trends, common issues, and areas for improvement.

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Skills:

1. Communication:
   • Exceptional verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
   • Active listening skills to understand customer needs and provide relevant solutions.
2. Analytical Abilities:
   • Strong analytical and problem-solving skills to assess customer issues and identify root causes.
   • Proficient in data analysis tools and techniques to derive meaningful insights from customer support data.