Flipkart Recruitment 2023

We are seeking an enthusiastic and customer-centric individual to join our Customer Support team as a Customer Service Trainee. As a Customer Service Trainee, you will play a vital role in providing exceptional customer service to our valued customers, ensuring their satisfaction and enhancing their overall shopping experience. You will be responsible for handling customer inquiries, resolving issues, and providing support across multiple channels.

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Responsibilities:

1. 1. Handle customer inquiries and complaints promptly and professionally via phone, email, and chat.
   2. Investigate customer concerns, gather relevant information, and provide accurate and timely resolutions.
   3. Document customer interactions effectively and maintain accurate records.
   4. Escalate complex issues to senior team members as needed.
   5. Proactively identify and address potential customer issues to prevent escalation.
   6. Contribute to the continuous improvement of customer service processes and procedures.

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Skills:

1. Excellent communication and interpersonal skills.
2. Ability to empathize with customer concerns and build rapport.
3. Strong problem-solving and decision-making skills.
4. Proficiency in using various communication channels, including phone, email, and chat.
5. Ability to work independently and as part of a team.
6. Excellent written and verbal English communication skills.