Infosys Recruitment 2023

Join our dynamic team at Infosys as a Desktop Support Specialist, where you will play a pivotal role in ensuring the seamless functioning of our IT infrastructure. As a Desktop Support Specialist, you will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and contributing to the overall efficiency of our organization. If you are a customer-focused individual with a passion for technology and problem-solving, we invite you to be part of our innovative and collaborative work environment.

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Responsibilities:

1. Technical Support:
   • Provide timely and effective desktop support to end-users, resolving hardware and software issues to ensure minimal disruption to daily operations.
   • Diagnose and troubleshoot technical problems, escalating complex issues to higher-level support when necessary, and collaborating with other IT teams to find comprehensive solutions.
   • Maintain accurate documentation of support activities, including issue resolution steps, to contribute to the knowledge base and streamline future problem-solving processes.
2. User Training and Communication:
   • Conduct user training sessions to enhance end-users' understanding of desktop applications, hardware, and IT security protocols, promoting a proactive approach to problem prevention.

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Skills:

1. Technical Proficiency:
   • Demonstrated expertise in troubleshooting desktop hardware, software, and network issues.
   • Strong understanding of operating systems, including Windows and macOS, and familiarity with common desktop applications.
2. Customer Service:
   • Excellent customer service skills with the ability to communicate technical information to non-technical users effectively.
   • Proven ability to empathize with end-users, prioritize their needs, and deliver timely solutions.