Rapido Recruitment 2023

As a Customer Service Executive at Rapido, you will play a pivotal role in ensuring our customers receive exceptional support and assistance. You will be the face of our company, responsible for addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Rapido Jobs near me

Responsibilities:

1. Customer Engagement:
   • Engage with customers through various channels, including phone, email, and chat, to understand their needs and provide timely and effective solutions.
   • Build and maintain positive relationships with customers, ensuring their concerns are addressed with empathy and professionalism.
2. Issue Resolution:
   • Investigate and resolve customer complaints or issues promptly, aiming for first-contact resolution whenever possible.

Rapido Jobs Near Me

Skills:

1. Communication Skills:
   • Excellent verbal and written communication skills.
   • Ability to convey information clearly and concisely with a customer-centric approach.
2. Problem-Solving:
   • Strong analytical and problem-solving skills, with the ability to think on your feet and find creative solutions.
   • Capacity to handle challenging situations with a calm and composed demeanor.