Rapido Recruitment 2023

We are seeking a dynamic and customer-centric individual to join our team as a Customer Service Representative at Rapido. As the first point of contact for our valued customers, you will play a pivotal role in ensuring a seamless experience and resolving inquiries with professionalism and efficiency. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering exceptional customer service, we invite you to apply and be part of our growing team.

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Responsibilities:

1. Customer Interaction:
   • Engage with customers through various channels, including phone, email, and chat, to address inquiries, resolve issues, and provide information about our services.
   • Demonstrate empathy and understanding while actively listening to customer concerns, ensuring a positive and satisfactory resolution to enhance overall customer experience.
2. Issue Resolution:
   • Investigate and troubleshoot customer-reported problems or discrepancies, collaborating with cross-functional teams to implement effective solutions promptly.

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Skills:

1. Excellent Communication:
   • Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
   • Active listening skills to understand customer needs and concerns effectively.
2. Problem-Solving:
   • Demonstrated ability to analyze problems, think critically, and develop creative solutions to meet customer needs.
   • Adaptable and resourceful in navigating challenges with a positive and solutions-oriented mindset.