Lenskart Recruitment 2023

Are you passionate about providing exceptional customer service and resolving issues with a friendly demeanor? Join our dynamic team at Lenskart as a Help Desk Professional, where your excellent communication skills and problem-solving abilities will contribute to our commitment to customer satisfaction.

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Responsibilities:

1. Customer Support Excellence:
   • Respond promptly to customer inquiries, efficiently resolve issues, and ensure a positive customer experience.
   • Provide accurate information about Lenskart products, services, and policies to assist customers effectively.
   • Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
2. Technical Troubleshooting:
   • Diagnose and troubleshoot technical issues related to our online platform, assisting customers in navigating and utilizing our services.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills.
   • Ability to convey technical information in a clear and understandable manner.
   • Active listening skills to comprehend customer concerns accurately.
2. Problem-Solving:
   • Strong analytical and problem-solving abilities.
   • Capacity to think critically and make informed decisions in a fast-paced environment.
   • Adaptable to evolving situations and challenges.