Rapido Recruitment 2023

Rapido, a leading provider of on-demand bike taxi services, is seeking a dynamic and customer-centric individual to join our team as a Customer Service Trainee. As a Customer Service Trainee, you will play a pivotal role in ensuring an exceptional experience for our customers through effective communication and prompt issue resolution.

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Responsibilities:

1. Customer Interaction and Query Resolution:
   • Engage with customers via various communication channels, including phone, email, and chat, to address inquiries, provide information, and resolve concerns in a timely and professional manner.
   • Demonstrate empathy and patience while assisting customers, ensuring their needs are met and problems are resolved to their satisfaction.
2. Quality Assurance:
   • Monitor and maintain the quality of customer interactions by adhering to established service standards.
   • Collaborate with team members to identify areas for improvement and contribute to ongoing training programs.

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Skills:

1. Effective Communication:
   • Strong verbal and written communication skills with the ability to articulate information clearly and concisely.
   • Active listening skills to understand customer needs and concerns.
2. Problem-Solving:
   • Analytical mindset with the ability to assess situations, identify problems, and develop effective solutions.
   • Quick decision-making skills to address customer issues promptly.