Meesho Recruitment 2023

As a Customer Service Supervisor at Meesho, you will play a crucial role in ensuring the highest level of customer satisfaction and managing our customer support team. You'll be responsible for overseeing daily operations, resolving customer inquiries, and fostering a positive work environment. If you're a natural leader with exceptional communication skills and a passion for helping customers, this role is a perfect fit for you.

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Responsibilities:

1. Supervise Customer Support Team: Lead and inspire a team of customer service representatives, setting clear expectations and providing guidance to deliver exceptional customer service.
2. Resolve Complex Customer Issues: Handle escalated customer inquiries or complaints, demonstrating an understanding of our products and policies to find effective solutions, ensuring customer satisfaction.
3. Continuous Improvement: Identify process improvements and provide recommendations for enhancing the customer support experience, including creating and maintaining documentation for training purposes.

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Skills:

1. Leadership: Proven ability to lead and motivate a team, fostering a positive and collaborative work environment.
2. Customer-Centric: Strong commitment to delivering outstanding customer service, with a deep understanding of customer needs and expectations.
3. Problem-Solving: Excellent problem-solving skills, with the ability to think on your feet and find creative solutions to complex customer issues.

Qualifications:

1. Bachelor's degree in a relevant field (preferred).
2. Minimum of 3 years of experience in customer service or related roles.
3. Previous supervisory or