Snapdeal Recruitment 2023

Snapdeal is looking for a Customer Support Engineer to join our growing team and help us provide excellent customer support to our customers. The ideal candidate will have a strong understanding of technology and customer service principles. They will also be able to work independently and as part of a team to troubleshoot customer issues and deliver high-quality support.

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• Troubleshoot and resolve customer technical issues.
• Provide technical support to customers via phone, email, and chat.
• Escalate complex issues to the appropriate teams.
• Document and update customer support knowledge bases.
• Collect and analyze customer feedback to improve products and services.

Snapdeal

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Skills

• Strong understanding of technology and customer service principles.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to communicate effectively with customers and technical staff.
• Proficiency in Microsoft Office Suite.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in a customer support engineering role.