Yes Bank Recruitment 2023

The Customer Success Associate (Fresher) is responsible for helping VI's customers achieve their desired outcomes with VI's products and services. This includes tasks such as onboarding new customers, providing technical support, and troubleshooting customer issues. This is an entry-level position that offers the opportunity to learn about customer success and gain experience in a leading Indian telecommunications company.

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Responsibilities:

• Onboard new customers and help them get started with VI's products and services
• Provide technical support to customers and troubleshoot customer issues
• Escalate complex customer issues to the appropriate team
• Collect and analyze customer feedback to identify areas for improvement
• Build and maintain relationships with customers

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Qualifications:
- High school diploma or equivalent
- Previous experience in data entry or administrative role is preferred
- Proficient typing skills (at least 50 words per minute) with a high level of accuracy
- Excellent attention to detail and organizational skills
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Strong communication skills, both written and verbal
- Proficiency in using computer systems, including Microsoft Office Suite (Excel, Word, Outlook)