Tata Motors Recruitment 2023

Tata Motors is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent leadership and communication skills. You will be responsible for managing a team of customer service representatives and overseeing the delivery of exceptional customer service to all Tata Motors customers.

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Responsibilities

• Develop and implement customer service policies and procedures
• Manage and train a team of customer service representatives
• Oversee the delivery of exceptional customer service to all Tata Motors customers
• Resolve customer issues and complaints in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement
• Work with other departments to ensure that customer needs are met

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Skills

• Excellent leadership and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Tata Motors products and services (a plus)

Qualifications

• Bachelor's degree in business administration, customer service, or a related field
• 5+ years of experience in customer service management (preferred)
• Experience in the automotive industry (a plus)