Tata Motors Recruitment 2022

Tata Motors is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and leadership skills. You will be responsible for managing a team of customer service representatives and ensuring that Tata Motors customers receive the highest level of service.

Tata Motors

Jobs near me

• Manage a team of customer service representatives
• Develop and implement customer service strategies and procedures
• Monitor and track customer satisfaction metrics
• Identify and resolve customer issues and complaints
• Represent Tata Motors at customer service events and conferences
• Work with other departments to ensure that Tata Motors provides a seamless customer experience

Tata Motors

Jobs Near Me

Skills

• Excellent customer service and leadership skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficiency in using computers and customer service software
• Knowledge of Tata Motors products and services (a plus)

Qualifications

• Bachelor's degree in business administration, customer service, or a related field (preferred)
• 3+ years of experience in customer service management (preferred)
• 1+ year of experience in the automotive industry (a plus)