Amul Recruitment 2023

Amul is looking for a passionate and customer-oriented Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and leadership skills. You will be responsible for overseeing the customer service team and ensuring that our customers receive the highest level of service possible.

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Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor and improve customer satisfaction levels
• Resolve customer issues and complaints in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement
• Represent Amul at trade shows and other events

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Skills

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficiency in using computers and customer service software

Qualifications

• Bachelor's degree in business administration, marketing, or a related field (preferred)
• 3+ years of experience in customer service management (preferred)
• Experience with Amul products and services (a plus)