Tata Motors Recruitment 2023

Tata Motors is looking for a passionate and customer-oriented Customer Care Executive to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing a personalized and exceptional experience to Tata Motors customers, from the moment they purchase a vehicle to the moment they need service or support.

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Responsibilities

• Answer customer questions and concerns about Tata Motors products and services
• Provide information and advice on Tata Motors vehicles, features, and financing options
• Process customer orders and ensure timely delivery of vehicles
• Schedule and coordinate vehicle service and maintenance appointments
• Resolve customer issues and complaints in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement

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Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Tata Motors vehicles and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)