Lenskart Recruitment 2023

Lenskart is looking for a passionate and customer-oriented Customer Support Analyst to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent analytical and problem-solving skills. You will be responsible for analyzing customer feedback and data to identify areas for improvement in the customer support experience. You will also work closely with the customer support team to implement new solutions and initiatives to improve customer satisfaction.

Lenskart Jobs Near Me

Responsibilities:

• Analyze customer feedback and data to identify areas for improvement in the customer support experience
• Develop and implement new solutions and initiatives to improve customer satisfaction
• Work with the customer support team to identify and resolve customer issues
• Track and measure the performance of the customer support team
• Report on the customer support team's performance to senior management

Lenskart Jobs Near Me

Skills

• Excellent analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and presentation skills
• Proficiency in using data analysis software
• Knowledge of customer support best practices (a plus)

Qualifications

• Bachelor's degree in business administration, marketing, or a related field (preferred)
• 1+ year of experience in customer support or a related field (preferred)