Amazon Recruitment 2023

Amazon is looking for a passionate and customer-obsessed Customer Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and leadership skills. You will be responsible for building and managing a team of Customer Service Representatives, and for ensuring that they provide our customers with the best possible experience.

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Responsibilities

• Build and manage a team of Customer Service Representatives
• Develop and implement training and development programs for Customer Service Representatives
• Set and track performance goals for Customer Service Representatives
• Monitor and analyze customer satisfaction metrics
• Identify and resolve customer issues and complaints
• Escalate complex customer issues to the appropriate team
• Work closely with other departments to ensure that customer needs are met

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Skills and Qualifications

Skills

• Excellent customer service and communication skills
• Strong leadership and team-building skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Amazon products and services (a plus)

Qualifications

• Bachelor's degree in business administration, customer service, or a related field (preferred)
• 3+ years of experience in customer service, with at least 1 year of experience in a management role (preferred)