Yes Bank Recruitment 2023

Yes Bank is looking for a passionate and customer-oriented Help Desk Specialist to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-line technical support to Yes Bank customers, resolving their issues in a timely and professional manner.

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Responsibilities:

• Answer customer questions and concerns about Yes Bank products and services
• Troubleshoot and resolve technical issues, including but not limited to:
  • ATM and debit card problems
  • Online banking issues
  • Credit card problems
  • Loan problems
• Escalate complex issues to the appropriate team for further resolution
• Document and track customer interactions
• Provide feedback to the Help Desk Manager on areas for improvement

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and troubleshooting tools
• Knowledge of Yes Bank products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)
• Experience in troubleshooting technical issues (a plus)