Tata Motors Recruitment 2023

Tata Motors is looking for a passionate and customer-oriented Customer Service Representative to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing a personalized and exceptional experience to Tata Motors customers, from the moment they walk into our dealership to the moment they leave.

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Responsibilities

• Welcome and assist customers with their vehicle needs
• Answer customer questions and concerns about Tata Motors products and services
• Process new and renewal vehicle sales
• Resolve customer issues and complaints in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement

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Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer relationship management (CRM) software
• Knowledge of automotive products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)