Rapido Recruitment 2023

Rapido is looking for a passionate and customer-oriented Customer Service Executive to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing a personalized and exceptional experience to Rapido customers, from the moment they contact us to the moment their issue is resolved.

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Responsibilities:

• Answer and respond to customer inquiries and complaints through phone, email, chat, and social media
• Resolve customer issues and problems in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement
• Provide accurate and up-to-date information about Rapido products and services
• Educate and train customers on how to use the Rapido app and website
• Uphold Rapido's high standards for customer service

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Rapido products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)