Rapido Recruitment 2023

Rapido is looking for a passionate and customer-oriented Help Desk Worker to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-line support to Rapido customers, helping them to resolve any issues or problems they may be experiencing.

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Responsibilities:

• Answer customer questions and concerns about Rapido products and services
• Troubleshoot and resolve customer issues
• Provide step-by-step instructions to customers on how to use Rapido products and services
• Escalate complex issues to the appropriate team for further resolution
• Collect and analyze customer feedback to identify areas for improvement

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of Rapido products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)