Lenskart Recruitment 2023

Lenskart is looking for a passionate and customer-oriented Help Desk Worker to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing technical support to Lenskart customers, both in-person and over the phone. You will also be responsible for troubleshooting technical problems and resolving customer issues in a timely and professional manner.

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Responsibilities:

• Provide technical support to Lenskart customers, both in-person and over the phone
• Troubleshoot technical problems and resolve customer issues in a timely and professional manner
• Document and track customer issues and resolutions
• Stay up-to-date on the latest Lenskart products and services
• Provide feedback on the Help Desk process and suggest improvements

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Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and technical software
• Knowledge of Lenskart products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)
• Experience in technical support (a plus)