VI Recruitment 2023

VI is looking for a passionate and customer-oriented Help Desk Specialist to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-line technical support to VI customers, troubleshooting and resolving technical issues, and documenting and escalating complex issues to the appropriate team.

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Responsibilities:

• Provide first-line technical support to VI customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to VI products and services
• Document all customer interactions and issue resolutions
• Escalate complex issues to the appropriate team for further investigation and resolution
• Stay up-to-date on the latest VI products and services to provide accurate and informed support to customers

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Skills

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of VI products and services (a plus)
• Ability to work independently and as part of a team

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service or technical support (a plus)